Studies have shown that many consumers would prefer to text rather than speak on the phone. It provides customers with the idea of feeling safe in that they don't have to exhaust very much energy to get their point across or ask questions. Or, they may not have the space to speak privately on the phone.
EZ Texting has some easy options that will allow you or your customer support team to engage with your consumers at a clear and personal level.
EZ Tools Used for Customer Support
EZ Texting lets you talk to your contacts using 1-to-1 Chat. This is made for one to one conversations in that you can speak with contacts directly back and forth in an ongoing conversation. With Text-To-Landline, you can enable your own business line to be used to interact with your customers through text. You could also advertise this number in different places and let others know that they can text you at anytime. If you'd like, you can also download our EZ Texting mobile app on your phone to engage with customers through this feature as well.
When assisting customers with products online, it can be much easier to share links to what you are trying to sell. Or you can share visuals of items that cannot be fully expressed via phone. Sharing links to your services are powerful in that with our link shortening tool, you will be able to see how many of your recipients have clicked on your links.
Zapier is a system that automates workflows and integrates directly with EZ Texting. It can be used in many different ways. One way it can be used is by transferring information such as for orders for different items listed in a Shopify account. You or your customer support team can use this to keep eyes on upcoming orders or to have contact information updated regarding these orders directly to your CRM.