A short code is an authorized phone number that allows you to send texts from your account without getting blocked as spam. You cannot pick the short code from which your messages come as our system utilizes a common-use short code to send out texts.
If you have a toll-free number on the account, the same rules apply in that the number will be assigned. These numbers are assigned as we are unable to provide numbers that may already be registered to another individual.
However, you do have the option to rent one of our ten-digit numbers for 1-on-1 direct messaging or to enable your business phone number, but texts can only be sent to one contact at a time if you choose one of these options.
If using the short code to send group texts, however, we always recommend you put your business/organization’s name in the Company Name or Subject line of the New Message so that it comes up at the top of the text in parenthesis, like a header.