Click on the pop up drawer on the bottom left to expand your credit balance menu.
If you have a plan, this means that you are being billed on either a monthly or yearly basis. Please note that these credits do not roll over.
If you are not on a recurring plan, the balance in this area will remain at 0.
Plans work as a package of credits paired with keywords to increase your texting efficiency.
- Plan credits are those credits included in your monthly recurring plan purchase.
- Plans renew every 30 days from your purchase date, at which time any unused credits will expire.
Anytime Credits are purchased as “a la carte” and added when you run out of plan credits. These credits can be used at anytime within a 12 month period from the date of purchase. Anytime credits not used within 12 months will expire.
Anytime credits will remain in the account until you have used them all. Or, if you have a recurring plan and run out before your term, you can add more for the same price as your plan credits in this area until the plan credits replenish.
Please note that credits to send MMS messages may cost more depending on your plan.
If you are interested in purchasing a new plan, click on the Change Plan button in your credits pop up drawer. Or, go to the profile icon in the upper right and select Billing.
Also, contact us if you still need help choosing a plan.