Credits are an easy way to keep track of how many messages you are able to send to each contact. However, there are various pricing plans. This means that depending on your plan, the cost of each credit on your account can range from $0.0325 cents per credit to $0.05 cents per credit. Please note that MMS (multimedia) pricing may vary depending on your plan as well. If you have yet to create an account, you are welcome to try one for free and review our other options and plans.
Where to View Your Billing Information
If you currently have an account, you can view your pricing plan and renewal date by clicking on My Account > Billing in the upper right corner of your account. You can also view or update your card information here.
Your account credit balance can be found on the bottom left panel of the account.
Plan Credits vs. Anytime Credits
Click on the pop up drawer on the bottom left to expand your credit balance menu.
If you have a plan, this means that you are being billed on either a monthly or yearly basis. Most importantly, plan credits are cheaper than anytime credits. Please note that these credits do not roll over. If you are not on a recurring plan, the balance will remain at 0.
If you are on a Pay As You Go plan or need to add more credits to your plan, you can add Anytime Credits. Anytime credits will remain in the account until you have used them all. Or, if you have a recurring plan and run out before your term, you can add more for the same price as your plan credits in this area until the plan credits replenish.
How to Purchase Credits
Payment methods: At this time, all major credits cards or pre-paid cards are accepted. We currently do not support Paypal, cash exchange or checks.
To purchase credits, click on the bottom left pop up plan drawer. Then, click the blue ADD button.
If you aren't sure of how many credits to buy, you can base it off of how many contacts you will be sending the message to or one credit per recipient. But don't worry, the system will tell you if you need more credits to send your message in the message preview page when you attempt to send your message. There are some preset prices to tell you how much a certain amount of your credits will cost or you can enter a custom amount to see how much they will cost.
If your card information isn't saved, you can enter it on this page and save the card. Then, check the box next to the Terms & Conditions agreement to complete your purchase.
Important: MMS (multimedia) messages may vary depending on your plan
Setup Auto Pay or Billing Notifications
Either notify yourself or set up automatic payments when you reach a low threshold to avoid having any issues with your messages going out.
Billing information will automatically go to the email on file or you can also add additional email addresses.
Go to My Account > Settings to set up either one of these options.
Outbound vs Inbound
Good news! Inbound messages are not charged on any EZ Texting plan.
Only outgoing messages will be charged on your account which includes:
- any messages sent to recipients
- message forwarding to phones only (found under Tools)
- Keyword auto-replies
Any messages sent to numbers even if they are invalid or landline numbers will require credits. To save credits, opt out or export the bounced contacts in your delivery report.
Keywords cost $25 without a plan or they can be included when purchased with a plan. Please note that auto-replies from the keyword will cost a credit for each response as they are outbound messages.
Where to Find Your Invoices
To locate your invoices, click on the My Account button in the upper right corner.
Invoice information is split by the type of item purchase. Select the item you would like to see invoices for.
If you would like to print your invoice, click on the transaction. Then right click on the invoice to see the "Print.." option.
- You can use API at no additional cost. Learn how to get started with our API documentation.
- A dedicated short code would be your own personal short code phone number not shared with anyone else. For Dedicated Short Codes and Premium SMS, feel free to schedule a time, or contact us.
- Textable Numbers are great ways to personalize your business as they allow you to have interactive one-to-one conversations using your own number or a number rented through EZ Chat. These can also be purchased additionally depending on your plan.
Still unsure about pricing? Reach out to us so we can help!