Having trouble with your drip campaign? Here we will cover ways to troubleshoot the following issues:
- My contacts aren’t receiving my drips
- Contacts aren’t being added to my drip campaign
- Alternate options
My contacts aren't receiving drips
First, check if you have credits in your account. Credits are required in order for the messages to continue to send automatically. To add more credits, click on the bottom left drawer and select Add.
Ultimately, you may want to turn on the auto-refill feature to make sure your drip campaigns never run out of credits. To enable the auto-refill feature, go to the profile icon and select My Account.
Then, select the Settings tab and check the box next to "Automatically Buy Credits".
Choose the amount that you wish to have purchased automatically once the account reaches a low threshold of credits.
Tip: Go to My Account > Billing to see the costs of each credit.
If you have enough credits and your contacts are still not receiving drip messages, check to make sure the contacts are added properly which will cover in the next section below:
Contacts aren't being added to my drip campaign
Drip campaigns must be connected to the appropriate contact group list. The contacts in which you wish to receive your messages must be in the same group list connected to the campaign in order to receive messages.
To clarify, here are reasons as to why your contact may not be receiving your drip campaign texts:
- The contact may not be included in the contact list that is attached to the campaign
- Or, the contact was already subscribed to the original drip series you created meaning they won't receive updated drip messages
Is the user subscribed to the contact list attached to the campaign?
To check, go to Campaigns > Drip Campaigns on the left panel.
Then select "Edit Campaign" next to the campaign you wish to run.
Check the group list that is connected to the campaign which will show under Connect to Groups.
Once you have recognized what contact group the campaign is linked to, navigate to Contacts on the left and search for the contact that isn't receiving the message under the Groups tab.
Select the contact group list and search for the contact.
If you notice that the Groups column does not have the same or any group entered for that contact, click directly onto the contact and choose "Edit" to add them to the appropriate group.
Or, if you notice that several recipients are not in the correct group for the campaign, we would recommend moving all of them to the appropriate contact list or create a new drip campaign with the appropriate group list attached.
To make sure this is done correctly, follow Step 2 under How To Create a Drip Campaign.
If you have checked the steps above and are still unable to add a contact to your campaign, you will want to make sure that the contact is opted in or subscribed to your contact list.
To double check if your contact is opted in or out, go to Contacts and choose the Filter.
Then, click the Status and choose Opted-out or in.
Or, have your contact text in the keyword on your account to make sure they are subscribed and able to receive your text messages.