Why and what is happening with my short code number?
Mobile providers are eliminating the use of common use short codes, such as 484848, as of March 1, 2021. As a result, your short code will no longer be supported and we need to transition your account to a 10-digit textable number. This will give your organization the ability to create brand identity and grow engagement while removing the anonymity of a common use short code.
Can I choose a specific number?
You must use a 10-digit number as your default to send messages from. We will do our best to provide you with the area code you selected. However, we have a limited inventory of numbers that have been provisioned for this specific purpose. Furthermore, the specific number you are requesting may possibly be registered by a different establishment. As such, we are unable to accommodate "vanity" or other special requests at this time. You can, however, have multiple 10-digit numbers within your account to send from depending on your package. Common use short codes like 484848 will be removed as of March 1, 2021.
Can I use my landline or business number to send mass messages?
Yes! You can use your landline or business number to send mass messages and apply to upgrade your landline as an A2P premium number.
If your landline or business number is not yet enabled with EZ Texting, sign up here!
Please note: if your landline is a toll-free number, A2P capabilities are not available at this time.
Can I still use my short code for the time being?
We highly recommend switching your outbound messages to a dedicated long code. This will simply make sure your contacts will know where their messages are coming from before the 3/1 deadline. For Keywords, we’ll continue to allow you to utilize your Keyword on the short code for as long as possible. Additionally, we’ll let you know any changes as soon as we hear them.
What if I already use a 10-digit number for my account?
If you already use a 10-digit number to send mass texts, no further action will be required. Please stay tuned for more updates from EZ Texting communications.
What are the different types of numbers that will be available?
TFN (Toll-Free Number)
A toll free 10-digit textable number is a unique number that starts with a toll-free code (800, 888, 877, 866, 855, 844 or 833).
Random local number
An unregistered local number that is within the area code of the organization.
Premium, high-speed local number
The premium, high-speed is A2P enabled and can send group messages up to 65x times faster. In addition, your brand will be registered, recognized and approved by mobile carriers.
Landline or Business number
Text-to-Landline enables businesses to send and receive text messages using their existing business phone number.
Dedicated Short Code
A dedicated short code is a unique 5 or 6-digit textable number that has specific usage for a singular business. This number is leased and has the option to be vanity, random or readily available.
Do I have to stop using the short code?
Unfortunately, yes. As of 3/1/2021, the mobile providers will cease to allow delivery from codes shared by more than one business. However, that does give you the opportunity to use a dedicated number for your organization. You can even utilize any existing phone number, like your landline.
What will happen with my active keywords?
Your keywords will be migrated to your local number and your organization will not have any business interruptions.
What’s the difference between a common use short code and a 10-digit textable number?
A common use short code is a 5 or 6-digit number that is used by multiple organizations, whereas a 10-digit textable number is a dedicated number for your organization.
What is a 10DLC?
10DLC stands for 10-Digit Long Code, such as 555-555-5555.
What is a long code?
A long code is a 10-digit phone number.
What does A2P mean?
A2P stands for Application-to-Person and is an industry term that indicates a platform or an automated service sending a text message. Mobile carriers now allow registered local numbers to send mass text messages at lightning speeds using A2P.
What is the difference between a 10-digit textable number and a premium, high-speed local number?
Both are textable 10-digit numbers with a local area. The premium, high-speed is A2P enabled and can send mass messages up to 65x times faster. In addition, your brand will be registered, recognized and approved by mobile carriers.
What information is required to register for a premium, high-speed local number with A2P?
In order to get approval for an A2P number, mobile providers need information about your organization, industry, and the types of text messages you typically send. The application includes questions about your legal company name, tax number/ID/EIN, country of registration, industry, and more.
How do I upgrade the speed/throughput of my number?
On March 1, you will be able to upgrade your number within the EZ Texting platform. Prior to March 1, please reserve your spot here to be the first to receive a local number. If you’re interested in upgrading to an A2P premium number, please select “yes” to upgrade and fill out all questions within the form and we will contact you with next steps and pricing.
How long does it take to upgrade to a premium number with A2P?
Upgrading prior to March 1 can take up to 3 days. However, you can upgrade almost instantaneously starting in March.
Can I upgrade more than one number to a premium local number with A2P?
Yes, you can register as any numbers as you’d like.
Can I switch to a local number now?
Fill out this form to reserve early access to a local number now!
What happens after I fill out my interest form?
Please allow up to 2 weeks (14 business days) for updates regarding your request.
Who do I contact with more questions?
We will have more updates soon as we start making this transition. If you have any further questions, please contact us.