Why did my text message not come in correctly on my phone?

If you were sending a multimedia message, you will want to review the following:

• Was the sound or video clip 30 seconds or less?
• How big is the file? We recommend users attach content that is no more than 500 KB. However, depending on the phone carrier that a contact has, some images or videos may not be able to load properly and the file may still be too big to be delivered through their carrier.

Workarounds for attaching media:

If you are using a video clip for example, we highly recommend that you upload your content to Youtube and place the Youtube link to your video in your text.

For an easy guide on how to send proper MMS messages, click here

If you were sending a link:

• Make sure you have inserted the correct link
• The coding on the link must be separated by a space from the surrounding characters in the message. After you have inserted the link and converted it with the link shortener, make sure to not edit it
  

Special Characters

Some characters that are used in other languages for example may not be able to format properly. While we are working on being able to implement these features on our platform, we would like to recommend attaching photos or links to content that may not be able to be transmitted through mass text messaging platforms.

Any message pasted from another platform may have "invisible" characters that cannot paste properly. It is best to manually type the message into the New Message page or to paste your message to a simplified text program and then to EZ.

We allow the following characters: a-z, A-Z, 0-9 and these special characters: .,:;!?()~=+-_\/@$#&%

 If you are still having trouble with receiving messages, reach out to us so we can take a look.