"why is it charging me triple?3x?"
Depending on what types of messages you are trying to send, it is important to know the main differences between SMS messages and MMS messages.
Who can receive these messages?
Only text-enabled/mobile devices can receive text messages from EZ. If you upload landline numbers or other invalid numbers to your account, they will not receive your text message or in other words the message will bounce.
Most phone carrier providers can deliver SMS messages but MMS messages may have come across delivery issues to smaller phone carriers. Any phone carrier that is established under AT&T, T-Mobile/Sprint and or Verizon are more likely to receive MMS messages. If it is not received, please make sure that the recipient's phone is set to allow them to receive MMS messages if not already activated by default.
Learn more on how to send MMS messages.
How to toggle between MMS or SMS
On the New Message window before you send your message, you will be able to toggle between the SMS or MMS option by clicking the icon in the bottom right corner of the body of the message.
*Please note that this will toggle to MMS by default if it exceeds the character limit of 160 characters. But you have the option to toggle it back to SMS*
SMS messages cost 1 credit per message, where 1 message is defined as up to 160 characters. You can compose a SMS message greater than 160 characters, however, this will break your message into multiple segments, and thus require multiple credits to send. When delivering multiple SMS messages to your contacts, the phone carriers will typically 'stitch' the segments together so your recipient will see it as a single message.
MMS messages may cost more depending on your plan. When composing a message, you'll be able to see the cost per MMS message when you are creating your group message next to the character counter. Or, when you click Review Message, you will see the credit requirements on the review page.
We constantly strive to negotiate the best rates per message with the mobile providers and will always ensure to provide our customers with any cost savings we're able to achieve. Unfortunately, as the mobile providers charge more to deliver a MMS message, our price must reflect that increased cost so that we may continue to provide this valuable service. We're always happy to have a discussion on how we may provide better value for your needs by leveraging monthly and annual plans, so please do not hesitate to reach out with questions on how we can best support your needs. Please note that our prices are still below industry standard.
To change your plan, go to Billing in the upper right corner and select Change My Plan.
Or, submit a request here for more information on upgrading your plan:
- Choose Support in the drop down menu
- Under "Problem you are having" choose Billing > Billing Information & Payments > Upgrade your plan
- Click Submit and we will get right back to you as soon as possible.