How Do I Pause or Downgrade My Account?

The great thing about EZ Texting is that you don't have to stay committed to a plan if you have purchased one. You can cancel it at anytime and you are more than welcome to come back and send messages again at any time.

We understand that business can change especially during hard times but we are here to help you in case you need to take a break for economical purposes. If pricing is an issue for you, please reach out to us to see how we can help. Or, learn How to Reposition your Business During the Covid Crisis.

Downgrading your account means that you can either choose a cheaper plan or stop billing on the account.

How to Downgrade the EZ Account

Go to the My Account button and select Billing.

Then, choose Change My Plan:

You will then want to select the Pay & Go option.

What is the Pay & Go Plan?

The Pay & Go plan is a non-recurring service. There will be no renewal charges once your account is in this state. You can use the remainder of your anytime credits whenever you wish

Looking to Cancel?

If you cancel your account, you will lose all contacts in the account as well as any active keywords or textable numbers. 

To continue, go to My Account > Billing. Then, select the "Cancel My Account" option.

Please note that you can always return in the future to reactivate a new account.