Getting Started: How to Receive, Write, and Send Messages

How to Receive Messages

You'll receive new messages in your EZ Texting Inbox, which is on the left-hand side of your app dashboard. 

To View a message simply click on it. 

You can then type your Reply in the message window.  

How to Write Messages

There are four primary steps of composing a new text message within EZ Texting:

1. Choose Recipients
2. Add a Company Name
3. Write a Message
4. Schedule Delivery

(It's worth noting that your EZ Texting account allows you to do so much more, but here we're only covering the basics.)

Choose Recipients

Choose which contact group(s) or individuals you’d like to receive the text message. You can also manually type additional or alternative recipient phone numbers separated by commas, in 10 digit format with no spaces or symbols (i.e. 6789313113).

Add a Company Name (Optional, but a Good Idea)

The first step is to add your company name. This is optional but it lets you tell your contacts what the message is about, or more importantly, who the message is from. When received on the user's phone, the Company Name appears in front of the incoming text message in parentheses.

Note: Remember that adding your Company Name does count against your total character count!

Write a Message

1. Type the body of the message to be sent.

2. Choose a Type of Message: SMS or MMS.

SMS messages are "traditional" text messages up to 160 characters without any additional images or video elements. They cost 1 credit to send.

MMS stands for Multimedia Messaging Service. MMS messages allow for images, audio, and video files to be attached to text messages, generally up to 500kb of data. MMS messages cost 3 credits to send, but can have a higher impact.

SMS

MMS

Every paid EZ Texting account is automatically enabled for sending MMS messages. We also offer MMS image templates that you can download for free!

Note: If your message is longer than 160 characters (including spaces) or includes an image or media file, you will be prompted to send an MMS message instead of an SMS message.

Related: Dig deeper into the differences between SMS and MMS.

Schedule Delivery and Send Your Message

Set the time to queue the text message for delivery. Or, if you want to send the text immediately, no need to change any settings! Just hit Send!

Now, let's take a quick look at Receiving and Replying to messages.  

What’s Next?

These are just the first, most basic steps to get started with EZ Texting. Browse help topics to find more information and help covering every aspect of the EZ Texting platform.