Messages: Send a Voice Broadcast

A Voice Broadcast Message is a pre-recorded sound file that can be sent out in a phone call to any phone number that can receive an inbound phone call.

How do I?

Configure campaign settings

Campaign Name

Create a meaningful name to easily identify the voice campaign in your Outbox.

Caller ID

Input the phone number to be displayed to recipients as the caller for the voice message.

Choose Recipients

Send to Group(s)

Choose which group(s) of contacts are to receive the voice message.

Send to a Single Number

Enter the phone number of individual recipient in 10 digit format with no spaces or symbols (i.e. 6789313113). Multiple recipients must be set up as a Contact Group.

Scheduled Delivery

Set the time to queue the voice message for delivery.

Click Continue to move the next page.

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Attach a sound file

Upload A New File

Select a sound file saved to your computer. Click Continue.

Call Me Now

Record a new sound file via our platform giving you a call to a phone number that you specify.

Your Files

Choose a previously uploaded or recorded sound file. Click the Choose link to the right, then Continue.

Preview Your Voice Broadcast Message

Review the voice broadcast summary.

• To make changes, click Edit Voice Message.
• If accurate, click Send Voice Message or Schedule Voice Message. 

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COMMON QUESTIONS

What are the file requirements for an uploaded voice file?

Voice messages should be a WAV file, recorded in 16 bit mono format with 8 kHz refresh rate, less than 700k in file size and less than 30 seconds in length.

I entered my phone number to create a voice file with "Call Me Now", but I don’t receive a call?

Our system may be having difficulty dialing your number. Try providing a different number, or contact our support team.

Where can I find previously recorded voice files?

When you click on New Message > Send Voice Message, and you create a Campaign Name, Caller ID, choose the Group(s) you want to send a message to, and schedule the time you want to deliver your message, you can click on the green Continue button to reach the next page. The next step would be to click on Your Files, which is the third tab on the screen titled Choose A Voice File.

Do Voice Messages have delivery rates?

Our system can only confirm that the voice message went out, not whether or not the message was received.

Can I send Voice Messages to landlines?

EZ Texting Voice will reach both mobile numbers and landlines.

What happens if some of my contacts don't answer the call?

If the recipient does not answer the phone, a message will be left on the voicemail.

How much do Voice Messages cost?

Each voice campaign costs 5 cents per recipient.

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