When you create a keyword or upload contacts, you can assign them to a group automatically. Creating groups will allow you to easily send a text to multiple contacts all at once. Also, if send a text to a contact that is more than one group, they will still receive your mass text one time.
To create a new group, go to Contacts from the left nav and select the Groups tab.
To Edit groups, click on the pencil and paper icon to the far right of the group.
Note: There are three default contact groups: Keyword, Test & Widget. You can use the Widget groups when using a web widget to automatically collect telephone numbers from your website, Facebook page, or email campaigns. Click here to learn more.
You can combine two or more groups together by checking the box next to the groups you want to merge as one. After selecting the groups you wish to merge, click the Merge button and create a new name for the newly merged group.
This does not remove the pre-existing separated groups that you have merged but you have the option of deleting them if you know longer need them.
To Delete groups, simply check the box next to the groups you wish to remove and click Delete.
Please note: Deleting the group names does not delete the contacts in that group themselves. They will be listed as a "Contact Not In Group" if the contact is not already in an existing group.
Now that you know how to edit the group names, let's try editing or adding contacts to these groups.