To edit a keyword, go to Keywords & Numbers. Then, click on the keyword you wish to edit or click Edit Keyword.
Keyword Setting Components:
- Connect to Groups - automate what contact list they are added to
- Create Your Auto-Reply Message - this is the response message your contacts will receive
- Reply Settings - extended optional reply settings
- Advanced Options - additional settings for API or forwarding keyword messages to your email
If you don't yet have a keyword, learn how to add keyword to your account.
Click the Edit button to the right to edit a certain part of your keyword settings.
Connect to Groups
This step is important because it allows your contacts to automatically be added to a contact list when they opt in so you won't have to do any extra work! When someone texts in a keyword that is connected to a specific group, you can later text that entire group at once with text updates.
Select an existing group or click Create New Group if you wish to create a new contact list.
Then, click Continue when you are done.
Create Your Auto Reply Message
Auto-replies cost at least 1 credit per message as EZ Texting only bills outbound messages.*
Select Edit next to Create Your Auto Reply Message.
An auto-reply will be sent every time someone texts in a keyword to your account phone number. Click into the Auto Reply box to create your own text list message that you want your contacts to receive.
Feel free to add advanced features like a personalized code, template, image, link or emoji to your auto-reply message.
Please note that for compliance reasons, the reply STOP message must be included in the reply. Review here for more compliance information.
After you have connected your keyword to a group and created your auto-reply message, you can click Save Setting. Skip the following steps if you do not wish to automate your keyword any further. Or check out how to edit and use Sub Keywords.
Additional Reply Settings (optional)
These settings are rarely used but may be helpful depending on what you are trying to accomplish.
Alternate Reply Message - If this option is enabled, it is intended to let contacts know that they have already opted in. Please note that if this option is enabled, a contact will NOT be able to rejoin or be re-added to a drip campaign for example.
Double Opt-In Confirmation Message - If this is enabled, contacts will receive another message asking them to confirm if they would like to join your text list. If they respond with "y" or "yes", then they will be added and also receive another message confirming this action.
If you wish to use these options, Set Up next to either option.
Click Save Setting once you are done.
To delete these options, click Set up next to the option you with to remove and select the "Delete" button.
Advanced Setting Options
Here are some helpful options to help automate keyword opt ins and keep track of them outside of using the EZ Texting account.
Forward Opt Ins Via Email - Get notified via email if your contacts have opted into your account with your keyword.
Configure API For Replies - if you have a developer or are a developer, you can connect your keyword to your API or external system. For API help, check out https://www.eztexting.com/developers
Click Set up to enable either of these options. And don't forget to Save!