My sent messages do not appear correctly
Ez Texting only supports sending plain text, as certain characters are rendered differently on different mobile telephones. Any character copied from an outside source can appear incorrectly. If you are copying and pasting from an outside source (such as a Word file), retype it manually, because there can be hidden characters. You can test this by sending the message to your own phone.
Also, handsets render characters differently, so you can try changing your phone settings.
We allow the following characters: a-z, A-Z, 0-9 and these special characters: .,:;!?()~=+-_\/@$#&%
My messages are not being delivered
There are four issues that can cause problems:
- First, make sure the wireless carrier you are sending to supports delivery. For a list of supporting carriers, click here.
- Ez Texting relies on third party systems to deliver messages. Things like network delays, cell sites, and carrier delays can all contribute to problems with deliveries. Because we use these systems, we cannot make any guarantees on delivery.
- The mobile telephone carrier might have blocked short codes for that user. For information about short codes, click here. The user can call his or her wireless carrier and ask them to allow short codes on his or her account.
- Pre-paid phone plans typically do not allow sending to or receiving messages from short codes. Consult the wireless carrier for more information.
Important: Ez Texting does not guarantee delivery or timely delivery. Ez texting is an online application that enables users to stores contacts, organize contacts in groups, send and receive SMS, and use keywords on our shared short code. However, we do not deliver your messages to the handsets. We only deliver your messages to the wireless carriers. You are paying us for the use of our application and sending messages through our gateway to the carriers’ gateways. You are not paying us for the delivery of messages, because we do not own nor operate the carriers’ gateways.