There are four issues that can cause problems:
- EZ Texting relies on third party systems to deliver messages to and from your EZ Texting account. Things like network delays, cell sites, and carrier delays can all contribute to problems with deliveries. Because we use these systems, we cannot make any guarantees on delivery times.
- The user’s wireless carrier might have blocked short codes. Learn more about short codes. They can call their carrier and ask them to allow short codes on their account.
- Pre-paid phone plans typically do not allow sending to or receiving messages from short codes. Consult your mobile telephone carrier for more information.
- The message text may be clipped or not coming in at all.
Important: EZ Texting does not guarantee delivery or timely delivery. EZ texting is an online application that enables users to store contacts, organize contacts in groups, send and receive SMS, and use keywords on our shared short code. However, we do not deliver your messages to the handsets. We only deliver your messages to the wireless carriers. You are paying us for the use of our application and sending messages through our gateway to the carriers’ gateways. You are not paying us for the delivery of messages, because we do not own nor operate the carriers’ gateways.