Our intent is to ensure that we only allow users with proper content to be able to send texts on our platform. While we are monitoring the occurrences of spam, we would still like to inform you on how to be cautious of any malicious activity as a mobile phone owner.
Receiving Someone Else's Messages
It's possible that you might receive messages directed to someone else, especially if you have a similar keyword (example: your keyword might be 'Pet', and another person might have 'Pets').
There is a 12 hour window in which a contact can respond to your text or be opted into your specific EZ account. This window exists to prevent contacts from subscribing to the wrong or various accounts that they didn't intend to. However, sometimes mistakes can still cause a contact to opt into the wrong account.
To avoid this, it is important to make sure that your contacts are clear on what keyword they should be texting and to what short code they should be texting to opt into your specific account.
How to fix this: If someone is getting texts from the wrong account, send them a text from your EZ account and ask them respond directly to that text with any word or keyword on your account.
For example, you could state in your EZ text, "To opt into the text lists for [company name], respond to this text with YES [keyword]". When you text that individual again and if they respond within 12 hours, they will be opted into your account.
Tip: Always test if a contact is opted into your account by having them text in your keyword.
If you're not quite sure what keyword or short code is on your account, click here for a quick guide. Your keyword and short code number can be found under Keywords & Numbers in your EZ account.
If you have received the wrong text in error, you can reply, "STOP" to the text and or opt into the correct account using that company's keyword that is displayed on their EZ account.
Someone Is Sending Messages Using My Username
If your account has been compromised, you should take immediate action. Contact us for more information, here.
If You Receive Messages Asking For Personal Information
Spam comes in a variety of forms, including fraudulent messages. This mass-messaging is called 'spoofing' or 'password phishing.'
Such fraudulent practices involve messages that appear to be from a legitimate source, or the creation of an official-looking webpage that asks you to provide your username and password or other personal information. Such messages or pages could ask for your Social Security number, bank account number, PIN number, credit card number, mother's maiden name, or birthday.
Spammers often ask for this information in an attempt to steal your email address, your money, your credit, or your identity.
You should always be wary of any message that asks for your personal information, or messages that refer you to a webpage asking for personal information. If you receive this type of message, especially from a source claiming to be EZ Texting, please do not provide the information requested.
Important: EZ Texting doesn't send unsolicited mass messages asking for passwords or personal information. If you think your EZ Texting account has been compromised or taken over, please contact support here so we can help resolve the issue as quickly as possible.