Whether you're sending simple text blasts or you're running multiple Keyword campaigns, our reporting section provides you with valuable information:
- Monitor incoming and outgoing messages
- Spot opt-out spikes
- See where and how your contacts joined your list and when they did.
Reports are available in the Advanced Features section of your account.
Check out this Delivery Report Status breakdown to learn more about how your data from past campaigns can be mined for future success:
Delivered - Device Confirmed: This refers to the text messages that reached your contacts’ phones.
Delivered – Carrier Confirmed: This refers to the text messages that were sent through cell phone service providers’ networks. These numbers do not mean that contacts received, read, or opened the text.
Bounced: A text message that was bounced means the text was rejected by the cell phone service provider. An example of a bounce might be that the carrier is no longer providing service to your contact.
Not Sent – Opted Out:This contact has opted out of receiving text messages from you, but you have not updated your contacts list with this information.
No Action: Your contact read the text but did not do anything further.
Replied: Your contact responded back to your text.
Opted Out: This contact has indicated they no longer wish to receive text messages. Remove them from your list.