I sent myself a text message but I haven't received it yet. What's going on?

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Please, first text the word "HELP" to your shortcode. If you receive a message back saying to call us, please try another text to your phone, as it should now work.

If, however, you DON’T receive a message back or a message saying “access service denied”, you will need to contact your carrier and ask them to remove what’s called a short code block, which they will be able to do easily and quickly enough for you.

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